CRM is one of the most exciting and fastest growing concepts in business today. Business moves at light speed today, requiring that every company continuously re-examines direction, strategies, suppliers, partners—literally every variable and relationship that might lead to complacency. The intensified search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem. How well can you react to—and even predict—ever-shifting customer needs and competitor moves?
Company-wide departments, from sales and marketing to customer support and service, can record customer activity and feedback into a single system. Every department member can schedule actions and follow-ups, and will have the tools to categorize customer needs and sales opportunities. Your company-wide knowledge base will constantly grow and be updated, allowing your company to target its efforts and its message to obtain the highest return on the resources available. Telling you this, CRM completely leverages the High-Performance Workplace concept of Inter Access. As knowledge workers are assigned more and more ad-hoc tasks, urgent quotations, sufficient information needs to be available for them, without having difficulties finding the required information. Information about customers, sales, marketing, services, … can be easily consulted using a CRM solution. More information on Inter Access’ High-Performance Workplace can be found here.
Furthermore our professional consultants are also prepared to integrate E-commerce channels to further enhance your CRM system.
Our strategy, your solution…
Inter Access' CRM consultants make it possible for your company to shift to a customer-centric focus by implementing a single, fully integrated CRM system.We offer lots of experience and business knowledge to make a CRM project successful. Our professionals can integrate seamlessly with how you already work, so you do not have to significantly change your work habits in order to derive benefit from the system. We offer transparent solutions, so there is virtually no learning curve. We have a high experience in successfully rolling out CRM solutions and we share our knowledge to ensure the highest acceptance rate for any customer.
Our solution, your strategy…
Inter Access’ solution offering is based on Microsoft Dynamics CRM 3.0.Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM, a customer relationship management (CRM) system that gives all customer-facing employees the information they need to truly impress customers. After implementation we assure you that you can create a centralized repository of customer data that integrates seamlessly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, your employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It is CRM that works—and works very well—because it works the way your users already do, works the way your business already does, and works the way technology should.